Who we are. We are Monaco Sports Group S.A.M. (“MSG”, “we”, “us”, “our”), a public limited company registered in Monaco.
Our company registration number registered in the Trade and Industry Register is: 13 S 06154
Our registered office is at: 7 rue du Gabian, Monaco, 98000.
Our registered VAT number is: FR88000104462.
How to contact us. You can contact us by writing to us at firstname.lastname@example.org or email@example.com. We may record calls for quality and training purposes.
MSG is, for the purposes of data protection laws, the ‘controller’ of the processing of your personal data. As the controller, we decide why and how your personal data is processed and are responsible for your personal data.
Personal data means any information that relates to an individual that has been or could, with reasonable effort, be identified.
We may collect, use, store, transfer or otherwise process different kinds of personal data about you which we have categorised as follows:
Identity Data: including your first name, last name and title.
Contact Data: including your billing and delivery address, email address and telephone number.
Profile Data: including your email address or username used to login to the website, password, order details, transactions made by you through our website, your interests, preferences, feedback and survey responses.
Correspondence Data: including communications between us by email, telephone or by post.
Financial Data: including payment card details.
Transaction Data: including details about your order, including any order notes you add to your order.
Technical Data: including your internet protocol (IP) address and your login data.
Usage Data: including information about how you use our website.
Marketing and Communications Data: including your preferences in receiving marketing from us and our third parties and your communication preferences.
We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data).
We use different methods to collect data from and about you including through:
You may give us your Identity Data, Contact Data, Correspondence Data or Financial Data by:
The personal data that we collect from you through direct interactions is collected voluntarily. However, if you do not provide this personal data to us, we may be unable to provide our services to you or interact or communicate with you effectively.
Automated technologies or interactions.
As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. See further the “Cookies” section below.
Data protection laws require us to rely on a specific legal reason (also known as a ‘lawful basis’) and purpose to collect and process your personal data.
The lawful bases we rely on are as follows:
To pursue a legitimate interest
This is where a processing activity is in our or a third party’s legitimate interest to pursue. For example, this would include our interest as a business in enabling us to give you the best services and most secure experience by analysing and improving our marketing strategy.
We make sure we consider and balance the potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests.
We do not use your personal data for activities where our interests are overridden by an adverse impact on you (unless we have your consent or are otherwise required or permitted to by law).
To perform a contract with you
This is where we process your personal data in order to perform our obligations in a contract, to which you are a party or in order to take steps at your request, before entering into such a contract, for example, personal data we process when we supply goods to you.
To comply with a legal obligation
This is where processing your personal data is necessary for compliance with a legal obligation we are subject to; for example, processing your personal data to respond to a request you make when exercising your data protection rights.
We have set out in the table below a description of all the purposes for which we plan to use your personal data, and which lawful basis we rely on to do so.
Generally, we do not rely on consent as a lawful basis for processing your personal data, although we will get your consent before sending direct marketing communications to you, whether by email, text message, post or telephone. We will also not share your personal data with third parties for them to send marketing to you without first obtaining your consent.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of any other actions you take with MSG including purchasing our products or directly interacting with us.
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason, and that reason is compatible with the original purpose.
We may, from time to time, share your personal data with the following third parties:
Partners, vendors, service providers
We engage third parties in order to obtain services, such as payment processing providers, legal and other professional advisers, IT and cloud service providers, social media sites and trading partners.
Law enforcement, Government and regulatory authorities
Where we are required to disclose information and personal data in order to comply with legal and regulatory obligations including to HMRC.
Client service businesses
In order to help us improve the products and services we offer you, we may engage client service businesses to assist us in carrying out data collection activities, so we may better understand and identify our customer’s needs.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our service providers who process personal data on our behalf to use your personal data for their own purposes, and only permit them to process your personal data for specified purposes, in accordance with our instructions.
We may transfer your information outside of the UK and European Economic Area (“EEA, including to the third parties listed in the section above, who may be located in countries outside of the UK and the EEA. Those countries may not have the same standards of data protection and privacy laws as in the UK.
Whenever we transfer your information outside of the UK, we ensure that your personal data is protected to the standard required under applicable data protection laws, including imposing contractual obligations on the recipients of your information or requiring the recipient to subscribe to ‘international frameworks’ intended to enable secure data sharing. Any third parties transferring your information outside of the UK or EEA must also have in place appropriate safeguards as required under applicable data protection laws.
Please contact us using the details at the end of this notice for more information about the protections that we put in place and to obtain a copy of the relevant documents.
If we collect your personal data, the length of time for which we retain it is determined by a number of factors including the purpose(s) for which we use that information and our obligations under other laws.
We will only retain your personal data for as long as reasonably necessary to fulfil the purposes that we collected it for, including the purpose of satisfying any legal, regulatory, tax, accounting or reporting requirements.
Where you have given your consent to receive our newsletter, we will keep a record of the date consent was given.
We may need your personal data to establish, bring or defend legal claims. For this purpose, we will always retain your personal data for 6 years from the end of the year in which it is no longer needed by us for any of the purposes listed above.
The exceptions to this are where:
We do not envisage that any decisions that have a legal or significant effect on you will be taken about you using purely automated means, however we will update this notice if this changes.
Under data protection laws you have the following rights, in relation to your personal data:
Request access to your personal data.
This is commonly known as a "data subject access request".
This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of your personal data that we hold about you.
This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data.
This enables you to ask us to delete or remove personal data where there is no good reason for us to continue to process it.
You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law.
Object to processing of your personal data.
This right can be exercised where we are relying on a legitimate interest (or those of a third party), and there is something about your particular situation which makes you want to object to processing on this ground, as you feel it impacts on your fundamental rights and freedoms.
You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing your personal data.
This enables you to ask us to suspend the processing of your personal data in the following scenarios:
Request transfer of your personal data to you or to a third party.
We will transfer to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. This only applies to automated information which you initially provided consent for us to use, or where we used the information to perform a contract with you.
Right to withdraw consent at any time.
Where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).
We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.